Contacting Systems Development

Before Contacting Systems Development

The Systems Department currently deals with a large amount of development, not only from staff, but by introducing new services. In order for us to evaluate the time and priority of your request, it is important to include the following information:

- Name
- Department
- Exact Description of what is required
- Reason for request
- Date work is required to be done

As soon as we receive your request, we will evaluate whether implentation is possible and what the relevant timescales will be. You will be informed of your development number and a the status of your request.

We are dealing with a large number of development issues of our own, as well as staff members. However, you can view the outstanding staff requests and ask for an update at any time.

Contact Method

As with the helpdesk facility, we request that ALL requests to the development team are made via email. To email us, just type SYSDEV in the To: field of a new message, as in the example below:

Escalation Procedures