Before Contacting Helpdesk

The Helpdesk is only to be used for FAULTS with the current service and not for DEVELOPMENTS or ENHANCEMENTS to the service. All calls to the helpdesk are handled by the Helpdesk team within Systems and outstanding calls are escalated to senior members of staff at weekly Helpdesk Meetings.

Try The Following:
Before you contact the Helpdesk Service, please ensure you have done the following:

Checked the Troubleshooting Guide in the Systems Manual for solution.

Checked that there are no Techtips that answer your query.

Retrieved Serial Number and Model No. from your PC (located at the back).

Make sure you have replicated the error, as some are one off.
Faults
A Fault is described as something that WAS working before and is not working at present. Examples of faults include, non-functioning monitor, keyboard not working, Microsoft Word isn't starting. Basically anything in the existing service that no longer works or is producing unknown errors.

Developments
The Development Team handle all service enhancement enquiries. To find out more Click Here